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Urgent repairs fall into two categories: essential services and other urgent repairs. A suitable repairer must be found within a reasonable time-frame. There are some times when a tenant may need to arrange for the repairer.
Essential services are listed in the Residential Tenancies Regulations 1989 and include repairs to:
Other urgent repairs are not an essential service, but if not fixed might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s. For example, a broken window.
The landlord/lessor has 24 hours to do this if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time, but the lessor must make an appointment with the repairer to fix the problem
The contractors will advise if your matter is an emergency or a non-urgent repair. Events such as the air-conditioner or oven not working may not be deemed an emergency but will be prioritised upon our return as an urgent-repair, please contact us to report any faults.
Please bear in mind the cost to the owners. After hours/Emergency call out fees may be more than double the usual cost, so if your matter can wait until the next business day please wait.
We understand these emergency repairs can be stressful, please be calm and be patient when you call for after-hours maintenance service.
If when you call you reach a voicemail message, ensure to leave a clear detailed message with the following information:
If the hot water system is still not working, report to the Property Manager via emergency contact details. If the matter is able to wait until the following business day then please report urgently during office hours.
If you have a blocked or overflowing toilet and there are two toilets available and one toilet is still serviceable, the repair will have to wait until the next standard working day.
1. Contact your local police station and report that incident immediately.
2. The police will provide you with a Police Report Number. You must advise our Property Management Department of this report number the next available business day. Failure to obtain a Police Report Number and supply it to our Agency may result in the cost of the repairs being invoiced to you.
3. Should glass be damaged from a break in and property unable to be secured, please contact the glazier.
4. When advising your Property Manager of the Police Report Number and the action taken, please advise if there is any other damage to the property other than the glass.
5. You may instruct the glazier to forward the invoice directly to Elders Real Estate Mandurah. If the glass breakage is a result of an act attributable to the tenant, the payment of the invoice must be made by the tenant.
6. If a window has shattered, however the property is still secured, please place an X across the window to secure and keep all occupants/visitors away until the glazier can remedy on the following business day.
Please advise Elders Real Estate Mandurah the following working day of events and actions taken.
Advise Elders Real Estate Mandurah the next available working day. The Property Manager will contact the building insurer to assess the damage.
Electrical emergencies, please contact electrician
The tenant will need to arrange for a locksmith to attend to allow access to the property as this will be the tenant’s directly related expense.
The tenant may contact our office during business hours to arrange collection of the office set of keys.
Contact your property manager at Elders Real Estate Mandurah the next available working day to advise.
For power outages – check if there is a current issue on your street and ensure to test for faulty appliances first as the Electrician’s call out fee may be invoiced to your tenancy if the problem is due to faulty kettle, toaster etc.
Turn off your water mains/meter immediately if you have a burst pipe or major leaks then contact the plumber.
