After-Hours Emergency Repairs

An emergency repair is any issue that:

• Poses an immediate risk to people, or
• May cause serious damage to the property if not addressed straight away.If you are unsure, treat the issue as urgent and follow the steps below.

Step 1: Lodge Your Request (Required)

All routine and urgent maintenance must be lodged via the Tenant Maintenance Portal (TAPI): Linked Here

Step 2: During Business Hours

Monday–Friday | 8:30am–5:00pm (excluded public holidays)

• Lodge the issue via TAPI
• If the issue is urgent, also call our office:
  (08) 9535 1388

Step 3: After‑Hours Emergencies Only

After‑hours contractors must only be contacted for genuine emergencies.

• Maximum after‑hours allowance is $350.00 to make the situation safe and usable.
• If the issue is not deemed an emergency, call‑out costs may be charged to the tenant.

Essential Emergency Services

• Water leaks (meter/verge side): – Report directly to Water Corporation – 13 13 85
  Water leak action: Turn off the water meter immediately. Turn back on only as needed (e.g. toilets/showers) until repaired.
• Electrical hazards (power lines, meter issues): Western Power 24/7 – 13 13 51
• Gas faults & emergencies: 13 13 52
• State Emergency Services (SES): 13 25 00

Important Information (please read)

• All maintenance must be lodged via TAPI
• During business hours, call the office after lodging urgent requests: (08) 9535 1388.
• After‑hours attendance is limited to making the situation safe only. If you are unsure, the emergency
  trade will take your call and guide you through the situation and next steps.
• Maximum after‑hours allowance:   $350.00 to make useable/safe.
• If the issue is not deemed an emergency, call‑out costs may be charged to the tenant
• Air conditioners and ovens are not classified as emergencies
• Owners’ insurance does not cover tenant belongings — tenants are strongly encouraged to hold contents insurance