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PRIVACY POLICY
Elders Real Estate Mandurah
Independent Realtors Pty Ltd
ABN: 39 098 714 295 | ACN: 098 714 295
Effective Date: 13 August 2026
Review Date: Annually
Independent Realtors Pty Ltd trading as Elders Real Estate Mandurah (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”) and other applicable Australian privacy laws.
This Privacy Policy explains how we collect, hold, use, disclose, store and protect personal information in connection with our real estate, property management, leasing, appraisal, marketing and related services.
Elders Real Estate Mandurah is operated by Independent Realtors Pty Ltd.
We provide services including:
Depending on the services we provide, we may collect personal information including:
Identification Information
Financial Information
Property Information
Employment Information
For employment applicants we may collect:
Sensitive Information
Where reasonably necessary and permitted by law, we may collect sensitive information including:
Sensitive information will only be collected, used and disclosed in accordance with applicable privacy laws.
We collect personal information directly from you through:
We may also collect personal information from third parties including:
At or before the time we collect personal information, or as soon as reasonably practicable afterwards, we will take reasonable steps to notify individuals of:
If you choose not to provide information requested by us, we may be unable to:
Where lawful and practicable, individuals may choose to deal with us anonymously or by using a pseudonym.
However, this may not be possible where we are required to:
We may occasionally receive personal information that we have not requested.
Where this occurs, we will determine whether the information could have been lawfully collected by us.
If we determine that we could not lawfully collect the information and it is lawful and practicable to do so, we will destroy or de-identify the information as soon as reasonably practicable.
We collect personal information to:
We collect personal information where:
To help prevent fraud and comply with legal obligations, we may collect and verify identity information from landlords, tenants, vendors, purchasers and other parties involved in property transactions.
This may include:
We may collect and verify information for:
Identity verification may be completed electronically through approved third-party verification providers.
We may collect and use government-related identifiers where reasonably necessary for identity verification, fraud prevention, legal compliance or property transactions.
Government-related identifiers will only be used or disclosed where authorised or required by law.
We may disclose personal information where reasonably necessary to provide our services or where required by law.
Recipients may include:
Personal information may be processed through systems and service providers including:
or other technology, marketing, communication, inspection and property-related providers engaged by us from time to time.
Some software providers, cloud storage providers, technology providers and marketing platforms used by our business may store or process information outside Australia.
These locations may include:
Where personal information is disclosed overseas, we take reasonable steps to ensure recipients:
When visiting our website, information may automatically be collected including:
This information assists us in improving website performance and customer experience.
Our website may use cookies and similar technologies to:
We may utilise:
You may disable cookies through your browser settings, although this may affect website functionality.
With your consent, or where otherwise permitted by law, we may use personal information to provide:
You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
We take reasonable steps to ensure personal information we collect, hold, use and disclose is:
We rely on individuals to advise us when their information changes.
We take reasonable steps to protect personal information through:
While we take reasonable precautions, no method of transmission or storage is completely secure.
You may request access to personal information we hold about you by contacting our Privacy Officer.
We may require proof of identity before providing access.
Access may be refused where permitted by law.
We will respond within a reasonable timeframe.
If you believe information we hold is inaccurate, incomplete, out of date, irrelevant or misleading, you may request correction.
We will take reasonable steps to correct information and, where appropriate, notify relevant third parties of the correction.
We take the security of personal information seriously and maintain procedures to identify, assess and respond to privacy and security incidents.
If we become aware of a suspected or actual data breach involving personal information, we will take reasonable steps to:
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we will securely destroy, archive or de-identify it in accordance with applicable legal requirements.
If you believe we have breached your privacy, please contact our Privacy Officer in writing.
We will:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Licensee / Director (Privacy Officer)
Elders Real Estate Mandurah
Independent Realtors Pty Ltd
Suite 3, 4 Sutton Street
Mandurah WA 6210
Phone: (08) 9581 5888
Email: ingrid.feinauer@eldersremandurah.com.au
We may amend this Privacy Policy from time to time to reflect changes in legislation, regulation, technology, business operations or industry practice.
The most current version of this Privacy Policy will be available through our office and on our website.
This Privacy Policy has been prepared having regard to:
